TERMSOF SERVICE

These Terms of Service (“Terms”) govern your use of the website located at [floorvue.co] (the “Website”) and—where applicable—our professional services.

The Website and services are operated by [Arteficial LTD], trading as “FLOORvue” (“FLOORvue”, “we”, “us”, “our”).
Registered address: Sofia, Bulgaria, Dobrinova Skala, 562
Company number / EIK: 206801398
Email: sales@floorvue.co
Phone/WhatsApp: +44 7411 139470
If you are using the Website on behalf of a company or other legal entity, you confirm that you have authority to bind that entity to these Terms.

• “Client”: a business or person purchasing or requesting Services.
• “Services”: the professional services we provide, which may include: website and platform design/development, interactive floor/unit pages, availability and pricing logic, admin tools, CRM integrations, 3D renders, 360° panoramas, interactive walkthrough experiences, content/copy support, and related consulting and support.
• “Deliverables”: work product we deliver under a Proposal/SOW.
• “Proposal / SOW”: a written proposal, estimate, statement of work, order form, or similar document describing scope, pricing, timeline, and deliverables.
• “Client Materials”: content, assets, data, instructions, and materials provided by Client.

3.1 Permitted use

You may browse and use the Website for lawful purposes only. You must not:

• misuse the Website or attempt to access it using automated means that degrade performance;
• introduce malware, scrape, probe, or attempt to circumvent security;
• use the Website to infringe intellectual property rights or privacy rights;
• impersonate others or misrepresent your affiliation with us.

3.2 Availability

We may change, suspend, or discontinue any part of the Website at any time. We do not guarantee uninterrupted or error‑free availability.

3.3 Content accuracy

The Website is marketing and informational in nature. While we aim for accuracy, content may be updated without notice and may not reflect the most recent scope, pricing, timelines, or availability of Services.

You can contact us via email/WhatsApp (links provided on the Website) and, where available, via a quote/contact form.

If you use a quote/contact form, you:

• confirm the information is accurate and you have the right to share it; and
• understand we will use it to respond, assess your request, and (where relevant) prepare a Proposal/SOW.

Important: Availability of web forms can vary by environment. If you do not receive a response, please contact us directly at sales@floorvue.co.

Form submissions do not create a binding contract. A contract for Services is formed only under Section 5.

5.1 Formation of a services contract

A binding services agreement exists only when both:

1. we issue a Proposal/SOW (or similar written confirmation) describing scope, fees, timeline, and deliverables; and
2. you accept it in writing (including by email or electronic signature), and any required deposit is paid (if specified).

If there is a conflict between these Terms and a signed Proposal/SOW, the Proposal/SOW controls for that project.

5.2 Scope

We deliver the Services described in the applicable Proposal/SOW. Anything not expressly included is out of scope.

5.3 Timelines

Any timelines are estimates and depend on timely Client feedback and delivery of Client Materials. Delays caused by Client (e.g., missing assets, late approvals) may shift timelines accordingly.

You agree to:

• provide timely decisions, feedback, approvals, and access to necessary systems/accounts;
• ensure Client Materials are accurate and do not infringe third‑party rights;
• obtain all permissions for logos, plans, photography, renders, music, fonts, and other assets you provide;
• comply with applicable laws relating to your project (including advertising rules and property marketing rules).

If you request integrations (availability/pricing feeds, CRM, analytics, ad pixels), you are responsible for providing lawful basis and required notices/consents for any data you collect through your own systems.

Unless otherwise stated in the Proposal/SOW:

• We include 3 revision rounds for design and 3 revision rounds for development deliverables.
• Changes beyond agreed scope (including new sections, new unit logic, additional renders/panoramas, rework due to changed requirements) will be quoted as additional work and may extend timelines.

8.1 Fees

Fees are as stated in the Proposal/SOW. If not stated, fees are payable based on our written estimate or hourly/day rate of [rate].

8.2 Deposits and milestones

We may require a deposit and/or milestone payments. Work may pause if payments are overdue.

8.3 Taxes

Fees are exclusive of applicable taxes unless explicitly stated otherwise. Client is responsible for any taxes, duties, or withholding obligations required by law.

8.4 Late payment

Late payments may accrue interest at [X]% per month (or the maximum allowed by law), plus reasonable collection costs.

If Client cancels or pauses a project:

• amounts due for work performed up to the effective date remain payable;
• deposits are non‑refundable as specified in the Proposal/SOW;
• we may charge for committed time, booked production (e.g., 3D/360 production slots), and non‑cancellable third‑party costs.

We may reschedule project work if Client responsiveness or required inputs are materially delayed.

Upon delivery of Deliverables, Client must review and either:

• accept in writing; or
• provide a written list of material non‑conformities within [10] business days.

If Client does not respond within that period, Deliverables are deemed accepted.

11.1 Our pre‑existing materials

We retain all rights in our pre‑existing tools, templates, frameworks, processes, know‑how, and reusable components (“Background IP”).

11.2 Client materials

Client retains rights in Client Materials. Client grants us a limited license to use Client Materials solely to provide the Services.

11.3 Deliverables ownership / license

Unless the Proposal/SOW states otherwise:

• upon full payment, Client receives a perpetual, worldwide license to use the Deliverables for its intended business purpose; and
• Background IP remains ours, including any generic components that may be embedded in Deliverables.

If Client requests full assignment of IP (including source files, editable masters, and/or exclusive rights), that must be stated in the Proposal/SOW and may incur additional fees.

11.4 Portfolio

Unless Client provides a written NDA prohibiting it, Client grants us permission to display non‑confidential excerpts of the Deliverables (e.g., screenshots, short videos) in our portfolio and marketing materials after launch.

Projects often rely on third‑party services (hosting/CDN, video players, analytics, CRM, databases, email services, payment processors, etc.). We are not responsible for:

• outages, changes, or pricing by third parties;
• Client’s non‑compliance with third‑party terms;
• performance issues caused by third‑party tools outside our control.

Where we help configure third‑party accounts, Client remains the account owner unless otherwise agreed.

Each party may receive confidential information. Both parties agree to:

• use confidential information only for the project;
• protect it using reasonable measures; and
• not disclose it except to employees/contractors who need it to perform the project.

This does not apply to information that is public, independently developed, or rightfully obtained from another source.

14.1 Services warranty

We will perform Services with reasonable care and skill consistent with industry standards.

14.2 Website and informational content

THE WEBSITE AND ANY FREE MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

We do not guarantee:

• specific sales outcomes, lead volume, conversion rates, or marketing results;
• that a project will be compatible with every device/network/browser, especially for legacy or uncommon configurations;
• that third‑party platforms will keep features unchanged.

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages; or loss of profits, revenue, data, goodwill, or business opportunities.
• Our total aggregate liability arising out of or relating to the Website or Services is limited to the amounts paid by Client to us for the relevant Services in the [3 / 6 / 12] months preceding the event giving rise to the claim, or [£/€] [amount], whichever is lower.

Nothing in these Terms limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

Client will indemnify and hold us harmless from claims arising out of:

• Client Materials infringing third‑party rights;
• Client’s unlawful marketing, data collection, or misuse of Deliverables;
• Client’s breach of these Terms.

We may suspend or terminate Website access immediately if you materially breach these Terms or misuse the Website.

For Services, either party may terminate as set out in the Proposal/SOW. If not stated, either party may terminate for material breach not cured within 14 days of written notice.

Neither party is liable for delays or failure to perform due to events beyond reasonable control (e.g., internet outages, supplier outages, strikes, natural disasters, governmental actions). Timelines will be extended accordingly.

These Terms are governed by the laws of [England & Wales / Bulgaria / other jurisdiction], without regard to conflict of law rules. Courts located in [City, Country] have exclusive jurisdiction, except where mandatory consumer laws require otherwise.

We may update these Terms from time to time. The “Last updated” date will change. Continued use of the Website after changes means you accept the updated Terms.

Questions about these Terms: sales@floorvue.co.