PRIVACYPOLICY

Data Controller: Arteficial LTD], trading as “FLOORvue”
Registered address: Sofia, Bulgaria, Dobrinova Skala 562
Email (privacy): sales@floorvue.co
Phone/WhatsApp: +44 7411 139470

If you contact us, we may communicate via email, phone, or messaging apps (e.g., WhatsApp) based on your chosen channel.

We may collect the following categories of personal data:

2.1 Data you provide

• Contact/identity data: name, company name, role/title (if provided)
• Contact details: email address, phone number
• Project/enquiry data: the message you send, attachments you share, requirements, timelines, budgets (if provided)
• Communications: messages and correspondence with us

You may provide this information by emailing us, messaging us (e.g., WhatsApp), or by using a Website form where available.

2.2 Data collected automatically when you use the Website

• Technical data: IP address, device type, browser type/version, operating system, language, referrer URL, time zone
• Usage data: pages viewed, clicks, session duration, and similar logs (to the extent collected by our hosting/security tooling)

> Analytics and marketing tools (only if enabled): If we use analytics or marketing tags (e.g., Google Analytics, Meta Pixel), additional usage data and cookie identifiers may be processed. See our Cookie Policy.

2.3 Data we do not intentionally collect

The Website is not designed to collect special category data (e.g., health, religion). Please do not send sensitive personal data unless necessary and explicitly requested.

We process personal data only when we have a lawful basis. Depending on the context, we use:

A) Responding to enquiries and providing quotes

• Purpose: respond to your messages, schedule calls, prepare a quote/Proposal
• Data: name, email, phone, message, project details
• Legal basis: legitimate interests (responding to business enquiries) and/or steps to enter into a contract

B) Delivering Services and managing the client relationship

• Purpose: project delivery, account management, invoicing, support, quality assurance
• Data: contact data, communications, project details, billing details (if applicable)
• Legal basis: performance of a contract and legal obligation (tax/accounting)

C) Website security and abuse prevention

• Purpose: protect against malicious traffic, enforce security, debug issues
• Data: technical data, usage logs
• Legal basis: legitimate interests (security)

D) Marketing (optional; only where applicable)

• Purpose: send updates, content, or offers
• Data: email and preferences
• Legal basis: consent (where required) or legitimate interests for B2B communications where permitted
• Opt‑out: you can unsubscribe at any time via the link in emails or by contacting us.

We may share personal data with:

• Service providers supporting hosting, email, communications, storage, and security (acting as processors)
• Professional advisers (lawyers, accountants) where necessary
• Authorities if required by law or to protect our rights

> Project tooling: Depending on your project, we may use third‑party platforms to store and manage enquiries and projects (e.g., a CRM/database provider). We will only share what is necessary and will use appropriate contractual safeguards.

We do not sell your personal data.

Your data may be processed in countries outside your country of residence, including outside the EEA/UK, depending on our vendors. Where required, we use appropriate safeguards such as:

• adequacy decisions, or
• Standard Contractual Clauses (SCCs) / International Data Transfer Addendum (IDTA), and
• vendor security measures.

We keep personal data only as long as needed for the purposes described:

• Enquiries: typically [6–24] months after last contact, unless you become a client
• Clients: for the duration of the contract and for [5–10] years thereafter as required for accounting/legal obligations
• Security logs: typically [30–180] days, unless needed to investigate incidents

We apply reasonable technical and organizational measures to protect data, including access controls, least‑privilege permissions, and secure vendor services. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Depending on your location (EEA/UK and similar regimes), you may have rights to:

• access your personal data
• correct inaccurate data
• request deletion (where applicable)
• restrict processing
• data portability
• object to processing (including direct marketing)
• withdraw consent at any time (where processing is based on consent)

To exercise rights, contact us at sales@floorvue.co.

If you are in the EEA, you may complain to your local data protection authority. If you are in Bulgaria, the supervisory authority is the Commission for Personal Data Protection (CPDP). If you are in the UK, the supervisory authority is the Information Commissioner’s Office (ICO).

We’d appreciate the chance to address your concerns first—please contact us.

The Website is intended for business users and is not directed to children. We do not knowingly collect data from children.

We may update this policy from time to time. The “Last updated” date will change. Material changes will be highlighted on the Website where appropriate.